Cancellation and Refund Policy

Cancellation Policy

  • Orders can be cancelled 24 hours before time of scheduled delivery.
  • Once the order has been delivered, we do not accept any product returns and product exchanges.

Refund Policy

  • If the canceled order was paid thru online or bank transfer, a 2.90% bank fee will be deducted from the purchase amount.
  • We sell perishable flower arrangements and DARCEY Flowers has the discretion to determine if the refund is applicable depending on the situations. 
  • If the item received is not in good condition, the customer must notify Darcey Flowers within 24 hours. 
  • If a refund is granted, there is a 7 days or earlier processing period.  

If you need any further assistance, please contact us on our toll-free number 800 DARCEY(327239) or email us at [email protected]