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Why Customer Feedback is Important to Us?

At Darcey Flowers, our customers’ voices and feedback are highly important in our day to day operations. In order to win the hearts of our customer’s, we don’t settle of meeting their expectations only but we strive to exceed them.


A customer feedback is information given by customers about their experience with certain products and how they view the services. Their opinion could convey whether they are satisfied or not.


Our customers are always our top priority. Hence, understanding their needs and listening to what they have to say are significant. We love hearing from our customers; knowing their thoughts about our products and providing their honest opinions about our services are great ways on how we can greatly improve.

In order for us to gauge if we are working or doing well, client’s feedback matters. They will provide tips, suggestions and recommendations on what should be done to make the experience even better. After all, the ultimate goal is to satisfy and fulfill our customer’s requirement and of course make them happy at the end of the

why customer feedback is important to us

We value our customers and treat them as family, that’s the reason why we like to involve them and listen to their voices every single time. We always welcome every feedback; may it be a positive one or a negative remark.

In every flower delivery, our team ensures we take care every client – sender and the recipient, to give them an experience they will remember.

We always wanted to know how we are doing in our services and products. You will get a follow-up call to know how was your bouquet of flowers? Did your flower delivery arrive on time as you wish? How was your experience ordering flowers from our online shop? Those mentioned questions are essential to ask.

Why we love to hear from you? Simply because you are important to us! Your experience and satisfaction what matter the most. Making you happy is a priority!

al alawi

My go to place for flowers. Amazing collection, good range of prices, customer service is spot on every time. Quick to deliver and they go to lengths to make sure everything is perfect before it gets delivered. You won’t be disappointed , love them.

5 star flower shop

Lubna Al Alawi
Google Review


The time and the effort in the details they put to make sure you are happy with the product is remarkable, i would definitely keep working with them

5 star flower shop

Vinchenzo Amanzo
Google Review

gabriel musilova

PreviousNextEverything was just great. I was very pleased with service they offer which was very thoughtful and helpful and also the flowers are just beautiful. Highly recommended and if I would have ever need again to deliver flowers in Dubai this is my go to place.

5 star flower shop

Gabriel Musilova
Google Review

annu george

Absolutely gorgeous flowers. They really brightened our day!

5 star flower shop

Annu Ann George
Google Review

eden nebrej

Thank you so much for the stunning and beautiful flower arrangement for my boss’ wedding anniversary. This is not the first time that I ordered flowers from you for him, he’s always amazed by your creation. But this time, he told me, NO MORE FLOWERS FROM OTHER FLOWER SHOPS, IT SHOULD ALWAYS BE FROM DARCEY. Fantastic service with a great product! 👍

5 star flower shop

Eden Nebrej
Google Review

yasmin dhani

Amazing! Always I get exactly what I see on the website, a website which is so easy to use . The team is super punctual they’ll be able to deliver under such a short notice or even exactly as the time I choose. Thank you Darcey Flowers team.

5 star flower shop

Yasmin M Dhani
Google Review

fantastic bombastic


Read All Reviews

google reviews
trust pilot reviews
francis lingan

I ordered a custom made bouquet of Tulips and the customer service representatives were very accomodating and pleasant to talk to. They even went the extra mile to give me an update and pics on how the flower looked, even the packaging of the flowers look amazing. The time of delivery was impeccable as well!! Special thanks to Ms Angel, Ms Angela, Ms Jane, Ms Jgyne and the entire team for making sure everything about my order was perfect! Highly recommend and will definitely order again!!!

5 star flower shop

Francis Carl Lingan
Google Review

fatima al khanjari

I love them, their flowers are fresh and their service is phenomenal.. I ordered online and was filled with all details.. they sent pictures of the arrangement before delivering and then notified when it was delivered. And it was quick. .. 5 star service for sure

5 star flower shop

Fatima Al Khanjari
Google Review

angela henderson

Darcey Flowers have always delivered and go above and beyond expectations. They’re professional, quick to respond if you have an enquiry, and of course produce beautiful, elegant flower arrangements! Highly recommended.

5 star flower shop

Angela Henderson
Google Review

johndel negro

Good place to go when looking for flowers, staffs are accommodating and well experience at their work.

5 star flower shop

Johndel Negro
Google Review

aamna alqyadi

PreviousNextAmazing service and flower arrangements .. never failed to surprise me with the quality, the look, freshness of the flowers and the staff professionalism.. Highly recommended

5 star flower shop

Aamna Alqyadi
Google Review

abed itani

An advice from heart, if you wanna surprise someone regardless of the occasions, Darcey Flowers is definitely the place to go. Professionalism and proper communication and sharpness when dealing with scheduled deliveries. Simply, Thank you Guys.

5 star flower shop

Abed Itani
Google Review

Next time you receive an email from us, a feedback or survey form, don’t just ignore it. We’d love to hear your thoughts and suggestions to keep us going and do the very best we can to give you the kind of service you well-deserved. Your feedback is important to us. Keep them coming!